Refund policy

Last Updated: June 2026

At Melaxin, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase is required.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

• Opened skincare products
• Used cosmetic products
• Gift cards
• Clearance or final sale items

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery and include photos of the issue.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Contact

Email: support@melaxin.com